FAQ


This page shows a list of frequently asked questions to COGPACK. If you have a problem with COGPACK and can not find the solution on this list or on the page "bug fixes", please call our telephone hotline:
Monday - Friday, 9.00 - 16.00 h: (+49) (0)6203 922256
or write us an email.

Content

down Questions concerning (error-) messages

down Questions concerning installation/setup of COGPACK

down Questions concerning problems with single exercises

down Questions concerning the transfer to another PC

down Questions concerning series

down Questions concerning printing

down Miscellaneous questions


down List of all questions in chronological order



Questions concerning (error-) messages


General (error-) messages

(Error-) Messages related to exercises

If your problem is not addressed on the page "FAQ" see also page "bug fixes". Especially concerning exercises Reaction (mouse areas), Numbers, Compass or On-the-road, which may have a bug in single COGPACK versions. The correct program files can be downloaded there.

hoch Top of page

Questions concerning installation/setup of COGPACK

hoch Top of page

Questions concerning problems with single exercises


If your problem is not addressed on the page "FAQ" see also page "bug fixes". Especially concerning exercises Reaction (mouse areas), Numbers, Compass or On-the-road, which may have a bug in single COGPACK versions. The correct program files can be downloaded there.

hoch Top of page

Questions concerning the transfer to another PC

hoch Top of page

Questions concerning series

hoch Top of page

Questions concerning printing

hoch Top of page

Miscellaneous questions

hoch Top of page

List of all questions in chronological order

Note: The questions on the list are not always consecutively numbered because we delete questions that are no longer relevant.


Question   1:

COGPACK doesn't start anymore (previously it started) or immediately after start COGPACK displays the error message "Input past end. File: CVOR". What to do?

Question   3:

How can I get a printout of results or profiles?

Question   4:

Should I use "Large Fonts" for a better letter reading on the screen?

Question   5:

What should I do if I want to copy my own series to a new computer?

Question   6:

How can I change single exercises from Windows (32bit) to DOS-version?

Question   9:

What does it mean if I get an error message number 5 [Error 5]?

Question 10:

What does it mean if I get an error message number 6 [Error 6]?

Question 11:

Some exercises don't run in the Windows version. What to do?

Question 14:

Why are there no profile entries for some exercises in the selected reference group?

Question 15:

What do I need to know for installing COGPACK with different Windows versions?

Question 16:

With NT/2000/XP the performance of drawing vector graphics is very slow. What to do?

Question 17:

Someone has changed the password for menu Options/Supervisor and nobody knows what the current password is. How can I access menu Options/Supervisor?

Question 18:

The patients are training on different computers. Therefore their results need to be saved on diskette/usb-stick each time, so that they can transport them from one PC to another. How can I do this?

Question 19:

How can I change the age of a patient after he became one year older?

Question 20:

Can I edit COGPACK results with another program, e.g. SPSS or Excel?

Question 21:

How can I transfer COGPACK together with personal data and result data to another PC?

Question 22:

Is it possible to add a network license to an existing COGPACK-license?

Question 23:

Is it necessary to have a medical prescription to use COGPACK therapeutically?

Question 24:

Is an institution that offers the training with COGPACK to its patients, liable to recourse if a patient suffers by the use of the program?

Question 25:

Why do the training exercises "Memory:Words..." and "Memory:Shopping..." not work?

Question 26:

What does it mean, when I get the message "no data in GW.DBF!" in different Results- or Editors menus (e.g. menu Results/Profiles, Results/Gvalues or Editors/Gvalues)?

Question 27:

How can I print files with a network printer or a printer with a USB interface?

Question 28:

The exercises Piece-work, On-the-Road, Ball and Who-or-What:running words (resp. GuessWords:Word running letters in new COGPACK versions) produce an error message. What to do?

Question 30:

COGPACK shall be executed on a Windows system by users who do not have administrator access rights (The error message: "MAIN: fileopenerror..." or "create error" occurs). What shall I do?

Question 31:

My CD does not work, can you send me a new one?

Question 32:

The exercise "Dictation" (and others) produces the error message "...file not found...". What shall I do?

Question 33:

The exercise "Geography c" (and others) does not work: City names are overwritten so that they can't be read anymore. What shall I do?

Question 34:

The exercise "Connect" (and others) only reacts after clicking the mouse several times. What shall I do?

Question 35:

Self created series from an older program version were transfered to the new COGPACK version. Now the exercise parameters do not match anymore. What to do?

Question 36:

The exercises Piece-work, On-the-Road, Ball and Who-or-What:running words (resp. GuessWords:Word running letters in new COGPACK versions) produce problems with the color depth (message "This display card does not support ....". What to do?

Question 37:

After installing COGPACK I get the error message "file failed to self-register" followed by one of these file names: Comcat.dll or OleAut32.dll. What to do?

Question 38:

The exercises Calories, Inhabitants, Elements, Morse Code and Car-Symbols produce the error message "Wrong version of runtime-DLL" (or a similar message). What to do?

Question 39:

The exercise Eyewitness produces the error message "switch-Form 50003 unexpected error" (or a similar message). What to do?

Question 40:

The exercises Color&Labels and Search produce the error message "unexpected error" (or a similar message). What to do?

Question 41:

Exercise "Who-or-What: alternatives o and p" produces the message "...component 'MCI32.OCX' not correctly registered: ...". What to do ?

Question 42:

How can I restore results which were saved earlier with menu File/Backup results?

Question 43:

Where do I find the Personal Series?

Question 44:

What to do when I get the error message "SHLWAPI.DLL not found"?

Question 45:

What to do when I get the message "You need a newer version of HHCTRL.OCX to be able to read this file"?

Question 46:

The exercises Piece-work, On-the-Road, Ball, Who-or-What:running words (resp. GuessWords:Word running letters in new COGPACK versions) are running too quick or too slow. What to do?

Question 47:

Sometimes the COGPACK database menus (e.g. menu Results/Gvalues) ask for a codepage. What to do?

Question 48:

Setup of COGPACK under Windows 95,98 or ME produces the Warning "File(s) failed to self-register. ...Unibox10.ocx;...Unibox12.ocx" followed by an error message "_ins5576 ...". What to do?

Question 49:

The COGPACK setup program doesn't start. What to do?

Question 51:

In some menus the help button does not work resp. suddenly does not work anymore. What to do?

Question 52:

I updated my COGPACK version 7.3 or older with a new COGPACK version. Now the new COGPACK version does not find the personal series that were started under the old version. What to do?

Question 53:

I transferred self created series from an older program version to the new COGPACK version (>= 8.0). Now some of the tasks are wrong. What to do?

Question 54:

In exercises Search, Quantity, Percent, Reaction or Keys I get the error message "... 6such.exe ... file not found". What to do?

Question 55:

The antivirus software AVIRA AntiVir produces a message "File 6such.exe contains a virus 'TR/Crypt.XPACK.Gen' [trojan] (or a similar message)". What to do?

Question 56:

There are problems with spoken alternatives of exercises Comparisons, Memory, Information - e.g. parts of words are missing. What to do?

Question 57:

Under Windows Vista sometimes graphics problems occur, e.g. with exercises Borders and PieSegments. What to do?

Question 58:

Under Windows 7 sometimes graphics problems occur, e.g. with exercise Memory. What to do?

Question 59:

Setup of COGPACK produces the error message "Setup Error 432: Setup has detected that uninstall shield is in use ...". What to do?

Question 60:

Under Windows 95, 98 or ME an error message occurs when the COGPACK text editor CEdit is started. What to do?

Question 61:

Problems with viewing COGPACK Help files across the network. Mostly the help file will appear, but instead of the topic text you will see an error message like "this page cannot be displayed" or "Navigation to the webpage was canceled". Sometimes an error message like "File could not be opened: (...) CHELPUS.chm" is displayed. What to do?

Question 63:

The exercises Piece-work, On-the-Road, Ball and Who-or-What:running words (resp. GuessWords:Word running letters in new COGPACK versions) do not work properly; for example: one cannot read the questions in On-the-Road. What to do?

Question 64:

When starting an exercise I get a message similar to the following: "MCI32.OCX not correctly registered: ..." - this could also apply to another .ocx file. What to do?

Question 65:

The installation of COGPACK quits with the error code 132. What to do?



up Top of page


Question 1:
COGPACK doesn't start anymore (previously it started) or immediately after start COGPACK displays the error message "Input past end. File: CVOR". What to do?


Answer:
What you have to do in this case is described in the COGPACK manual in chapter "Frequently Asked Questions".

up Top of page

Question 3:
How can I get a printout of results or profiles?


Answer:
Profiles (and in newer COGPACK Versions also Compressed profiles) can be printed in menu Results/Profiles (or Results/Compressed profiles). After you selected Person, period and reference group in menu Results/Profiles, the profile is displayed and you can print it with the "Print" button.

More results, e.g. from global score database GW.DBF, can be printed in menu Results/Output-list: e.g. by clicking on the list "GWresults summary" and selecting period, person etc. The list with the results is displayed and you can print it with the "Print" button.

Lists and profiles which you have saved earlier, can be printed in menu Editors/Reports Profiles Lists. Select the file you wish to print, then this file is displayed in the texteditor and can be printed with File/Print.

up Top of page

Question 4:
Should I use "Large Fonts" for a better letter reading on the screen?


Answer:
If you can't read on the screen you must use a bigger screen or you change the configuration to e.g. 800 x 600.

Never change "small fonts". Otherwise COGPACK might not work correctly.

up Top of page

Question 5:
What should I do if I want to copy my own series to a new computer?


Answer:
Series are stored on the Series path (usually \COGPACK\SERIES). The filename of series files is usually two characters: the first character is "S", the second character is the series mark (0-9, A-Z, @, $, #, &), which you see leftmost next to the series title in the series list in menu Training/Series (e.g. a series with the title "Every day activities" and the series mark "2" has the filename "S2").

Check which filename the series you wish to transfer to a new computer has. Then copy the series file with this filename to the series path of the new computer; e.g. by copying it with Windows Explorer to an usb-stick or a diskette and from diskette/usb-stick to the series path (usually \COGPACK\SERIES) of the new computer.

If on the series path of the new computer already exists a series file with the same filename you either have to overwright the existing series with your own series or you have to change the filename of your series file. Please note: only if you use a filename that abides by the naming rules for series mentioned above, you can use your series in menu Training/Series or menu File/Change series.

up Top of page

Question 6:
How can I change single exercises from Windows (32bit) to DOS-version?


Answer:
In earlier COGPACK versions (<8.0) the older DOS programms for the exercises were also delivered besides the Windows programms. Now only the DOS programs for exercises which need DirectX are delivered. Please keep that in mind when reading the following, i.e. make sure that the respective DOS program exists before changing an exercise to the DOS-version.

Open in menu Editors/*.DBF the file AL5USA.DBF (US-english version of the alternative database; for other languages you have to open the appropriate language specific AL5*.DBF)

Then go to the line where the exercise is, that you want to change. If you type a blank before the entry in field <PRGNAME2> you change the Windows version to the DOS version (field <PRGNAME>). Before typing a leading blank into field <PRGNAME2> please check if field <PRGNAME> has got an entry and no leading blank - otherwise neither the Windows nor the DOS version of the exercise will run.

up Top of page

Question 9:
What does it mean if I get an error message number 5 [Error 5]?


Answer:
"Error 5" ("illegal function call") is a very nondescript error. If you contact our hotline due to this error, we can only help you if you tell us exactly under which circumstances the error occurred.

up Top of page

Question 10:
What does it mean if I get an error message number 6 [Error 6]?


Answer:
This happens only with LCD screens and >= 15 inch screens and only with very old COGPACK versions < 6.4

If you have such a configuration a COGPACK update is advisable.

up Top of page

Question 11:
Some exercises don't run in the Windows version. What to do?


Answer:
This problem normally occurs only in very old COGPACK Versions. A COGPACK update is advisable.

In newer COGPACK Versions run under Windows NT there might occur problems with exercises that need DirectX (Piece-work, On-the-Road, Ball, Who-or-What:running words - resp. GuessWords:Word running letters in new COGPACK versions). Windows NT can not work with DirectX. Therefore you have to uncheck the "DIRECTX" box in Menu Options/Supervisor. Then for these exercises the DOS versions which need no DirectX will be used.

up Top of page

Question 14:
Why are there no profile entries for some exercises in the selected reference group?


Answer:
Possible reasons are:

- too few norm values in the choosen reference group.

- aborted exercises don't appear

- info doesn't appear

- adaptive exercise runs don't appear

up Top of page

Question 15:
What do I need to know for installing COGPACK with different Windows versions?


Answer:
COGPACK runs under Windows 95, 98, ME, 2000, XP, Vista, 7, 8, 8.1 or 10.
Under Windows 7, 8, 8.1, 10 or Windows Vista it is neccessary to run the installation explicitly as administrator. Cancel the Setup program if it starts automatically. Open the Windows Explorer and look for the CD named COGPACK. Right-click on the SETUP.EXE file on the CD and then click "Run As Administrator".

Some recent NVIDIA GeForce GPUs and Intel HD Graphics do not process our directX exercises properly; for example: one cannot read the questions in exercise On-the-Road. A workaround will presumably be available in May 2012.Please contact us if you have this problem.

Under Windows 7 in some cases COGPACK graphics are only displayed correctly, if the theme "Aero" is deactivated. To deactivate this theme: Open Theme Settings by clicking the "Start" button, clicking "Control Panel", clicking "Appearance and Personalization", clicking "Personalization", and then clicking "Theme". Under Theme, select the "Windows Classic" theme in the drop-down list, and then click "OK".

Under Windows Vista in some cases COGPACK graphics need the color scheme "Aero" to be displayed correctly. To activate this color scheme: Right-click on the desktop and choose "Personalize". Click the "Window Color and Appearance" link. Then in the next screen, click the link near the bottom for "Open classic appearance properties for more color options". In the color scheme list select "Windows Aero" and click on the "Apply" button. If "Windows Aero" is not offered in the color scheme list, your system does not fulfill the requirements for Aero (e.g. Aero is not offered in the Vista Home Basic version).

If you use Windows NT there might occur problems with exercises that need DirectX (Piece-work, On-the-Road, Ball, Who-or-What:running words -(resp. GuessWords:Word running letters in new COGPACK versions). Windows NT can not work with DirectX. Therefore you have to uncheck the "DIRECTX" box in Menu Options/Supervisor. Then for these exercises the DOS versions which need no DirectX will be used.

With Windows 95 or Windows NT you might get the error message "SHLWAPI.DLL not found". In this case please install an Internet Eplorer version >=4 which contains and installs SHLWAPI.DLL.
If you get the message "You need a newer version of HHCTRL.OCX to be able to read this file" please install on your computer the file HHUPD.EXE which you find in directory "Divers" on the COGPACK CD.

With Windows 95, Windows 98 or Windows ME the installed COGPACK Texteditor CEDIT.EXE can only handle up to 64K. Therefore you may wish to change the texteditor in menu File/Paths. Any other text editor which can edit DOS text files can be used, e.g. Microsoft Word. Please type in the full paths of the new texteditor program in menu File/Paths and make sure that the texteditor reads and saves files as DOS-text.

up Top of page

Question 16:
With NT/2000/XP the performance of drawing vector graphics is very slow. What to do?


Answer:
This problem only occurs in very old COGPACK Versions (<6.) A COGPACK update is advised.

up Top of page

Question 17:
Someone has changed the password for menu Options/Supervisor and nobody knows what the current password is. How can I access menu Options/Supervisor?


Answer:
What you have to do in this case is described in the COGPACK manual in chapter "Frequently Asked Questions".

up Top of page

Question 18:
The patients are training on different computers. Therefore their results need to be saved on diskette/usb-stick each time, so that they can transport them from one PC to another. How can I do this?


Answer:
To save for each patient the results of exercises each time on a data carrier (diskette/usb-stick) belonging to the patient, the following steps are necessary.

1. Create - e.g. with Windows Explorer - the following directories on the data carrier:
a) directory Results (\results)
b) in directory Results the subdirectory v (\results\v)
c) in directory Results the subdirectory vv (\results\vv)
d) in directory Results the subdirectory r (\results\r)
e) directory Codes (\codes)

2. Copy the empty result files GW.LER, EW.LER and SW.LER to directory "Results" on the data carrier. You find the empty result files on the DBF path (ususally C:\COGPACK\DBF).

3. Rename the empty result files in directory "Results" to GW.DBF, SW.DBF and EW.DBF.

Note:
In newer Versions of COGPACK you can use COGPACK menu File/Establish paths A..Z instead of step 1.-3. In the menu type in the field "Target" the paths for the data carrier; e.g. "A:\" for diskette. COGPACK then automatically creates the needed directories and result files (and some more directories and files) on the data carrier. Continue with step 4.

4. Copy the individual code file of the patient to directory "Codes" on the data carrier. You find the code file with the personal code as filename on the Codes path (usually C:\COGPACK\CODES).

5. On each PC where patients are going to train, start COGPACK, open menu File/Paths and:
a) change the Results path to the respective directory on the data carrier; e.g. "A:\results" for diskette,
b) change the Codes path to the respective directory on the data carrier; e.g. "A:\codes" for diskette.
Please note: when you change the paths, COGPACK always saves results to the data carrier and reads code files and results from the data carrier. So each person training on that PC needs an appropriate data carrier.

6. If the patients should use Personal series when training on different computers, additionally you have to:
a) copy the directory "Series" to the data carrier
b) change the Series path to the respective directory on the data carrier (e.g. "A:\series" for diskette) with menu File/Paths on each PC.

Note:
If a patient already trained on one Computer and the results should also be saved to the data carrier when you create the data carrier for this patient, do the following:
- omit step 4 (copying the code file),
- export the data of the patient to the data carrier with COGPACK menu Person/Export code and data,
- continue with step 5. (and perhaps step 6.),
- Import the data of the patient with COGPACK menu Person/Import code and data.


up Top of page

Question 19:
How can I change the age of a patient after he became one year older?


Answer:
The age in the personal data saved in COGPACK is not updated automatically.

You can change the age without touching the rest of the data by changing it in the code file of the person. In the code file the personal data is saved. You find the code file with the personal code as filename on the Codes path (usually C:\COGPACK\CODES). To change the age in the code file, open the code file in menu Editors/Diverse texts with File/Open, doubleclick on the appropriate directory (usually "Codes") and selecting the code file with the personal code of the person as filename.

In the code file the first number of the second line is the age. Edit this number, save your changes with File/Save and quit the texteditor.

To check your changes, use the menu Person/Code.

up Top of page

Question 20:
Can I edit COGPACK results with another program, e.g. SPSS or Excel?


Answer:
Yes, you can transfer the results without any problem e.g. to Excel or SPSS and edit them as you like.

The most important results are stored in the global score database GW.DBF on Results path (usually C:\COGPACK\RESULTS). The file GW.DBF is a dBaseIII file an can be opened e.g. in Excel as such a file type.

up Top of page

Question 21:
How can I transfer COGPACK together with personal data and result data to another PC?


Answer:
1. Copy all files of the Codes path of COGPACK to a data carrier (diskette/usb-stick/CD). Usually the Codes path is C:\COGPACK\CODES, thus you have to copy all files which are in the directory "Codes".

2. Copy all files and subdirectories of the Results path of COGPACK to the data carrier. Usually the Results path is C:\COGPACK\RESULTS, thus you have to copy all subdirectories and files which are in the directory "Results".

3. Install COGPACK on the new computer.

4. Transfer the previously saved files from the data carrier to the appropriate COGPACK paths of the new computer, i.e. copy the subdirectories and files to the directories where they belong (usually this will be the directory "Results" and the directory "Codes").

up Top of page

Question 22:
Is it possible to add a network license to an existing COGPACK-license?


Answer:
Yes. The total amount of licenses must be 11. If you have, e.g. a COGPACK with 5 additional licenses (i.e. altogether 6 licenses) you need to buy another 5 licenses to have a network license.

You can order the additional licenses on the page orders. There you will also find the current prices.

up Top of page

Question 23:
Is it necessary to have a medical prescription to use COGPACK therapeutically?


Answer:
No, if the persons in charge or the patients themselves are able to organize the training with COGPACK.
In general we provide patients and self-help groups with the home version of the program without a prescription of a physician, but we recommend medical or psychological consultation.

up Top of page

Question 24:
Is an institution, that offers the training with COGPACK to its patients, liable to recourse if a patient suffers by the use of the program?


Answer:
Basically, everyone who does something to another one, is responsible for what he does, especially if he does it within a therapeutical setting.
Eventually this could cause claims for recourse if it is against accepted rules, e.g. if there was no supervision by persons of therapeutical professions.

up Top of page

Question 25:
Why do the training exercises "Memory:Words..." and "Memory:Shopping..." not work?


Answer:
Probably you have selected the exercises "Memory:Words spoken" or "Memory:Shopping spoken". These exercises do not display text on the screen, but have an output of spoken words to the speakers or headphones. If you can't hear those words, please check if there are speakers connected to your computer and if the Windows volume setting is high enough.

up Top of page

Question 26:
What does it mean, when I get the message "no data in GW.DBF!" in different Results- or Editors menus (e.g. menu Results/Profiles, Results/Gvalues or Editors/Gvalues)?


Answer:
If this message occurs, there is nothing stored in the file GW.DBF on the current Results path.

If training took place possible reasons are:
1. In menu Options/Output the box "Gfile" is not checked, meaning there are no global scores stored to GW.DBF.
2. Stored data was deleted again.
3. The data is stored to another Results path, i.e. the Results path was changed in menu File/Paths.

up Top of page

Question 27:
How can I print files with a network printer or a printer with a USB interface?


Answer:
Since years (versions >6.9) COGPACK is delivered with the texteditor CEDIT.EXE where you can choose the printer.

Only very few taskfiles or listfiles are automatically opened in COGPACK in the texteditor EDIT.COM because of special signs in these files. Therefore these few files can not be printed with a network printer or a printer with a USB interface in COGPACK. If you want to print these files with a USB or network printer, you can open them (outside of COGPACK) in another editor, e.g. Microsoft Word. Then check the entry "Confirm conversion" in the Microsoft Word menu Extras/Options/General and click on "Coded Text" and "MS-DOS" (resp. the equivalent options for your Word version) when you open the file.

up Top of page

Question 28:
The exercises Piece-work, On-the-Road, Ball and Who-or-What:running words (resp. GuessWords:Word running letters in new COGPACK versions) produce an error message. What to do?


Answer:
The exercises Piece-work, On-the-Road, Ball and Who-or-What:running words (resp. GuessWords:Word running letters in new COGPACK versions) need DirectX.

If you get one of the error messages listed below (or a similar error message), DirectX may not - or not in the needed version - be installed on your computer:

Windows 95:
"DirectDrawCreate failed"
"ddraw.dll not found"
"set display mode failed"
"QueryInterface failed"
"....DirectX ..."

Windows 98, ME, 2000:
"DDraw.Dll:DirectDrawCreateEx"
".... DirectX ..."

Windows versions from Windows XP onwards should not produce such an error message because these systems are delivered with DirectX 8.1 or higher.

The solution - except for Windows NT - is installing (a newer version of) DirectX.
Microsoft advises to always install the newest DirectX version. DirectX 8.1 you can download under
http://www.microsoft.com/en-us/download/details.aspx?id=4938.

Special Cases:
Windows95 can work with DirectX only up to version 8.0a. This version you can download here. After the download you have to unpack the zip-file and start the file DXSetup.EXE.

Windows NT can not work with DirectX. Therefore you have to uncheck the "DIRECTX" box in COGPACK menu Options/Supervisor. Then for these exercises the DOS versions which need no DirectX will be used.

up Top of page

Question 30:
COGPACK shall be executed on a Windows system by users who do not have administrator access rights (The error message: "MAIN: fileopenerror..." or "create error" occurs). What shall I do?


Answer:
Change the access rights of the installed COGPACK files with the console program "cacls.exe" (for Windows XP or older Windows versions) resp. the program "icacls.exe" (for Windows Vista or Windows 7, 8, 8.1).

1. Log in as computer administrator.

2. Open a DOS-Box (in Windows XP called "Command Prompt". To open command prompt, click Start, point to All Programs, point to Accessories, and then click Command Prompt) and enter:

Windows XP or older Windows version:
cacls c:\cogpack /T /G Admin:F user1:F

where
- c:\cogpack means the directory containing COGPACK,
- Admin has to be replaced by the username of the administrator,
- user1 has to be replaced by the username of the user who shall train with COGPACK.

If there are more users (here: user1, user2 and user3) the command is:
cacls c:\cogpack /T /E /G Admin:F user1:F user2:F user3:F

Windows Vista oder Windows 7, 8, 8.1:
icacls c:\cogpack /T /grant user1:F

where
- c:\cogpack means the directory containing COGPACK,
- user1 has to be replaced by the username of the user who shall train with COGPACK.

If there are more users (here: user1, user2 and user3) the command is:
icacls c:\cogpack /T /grantuser1:F user2:F user3:F


All files in the directory COGPACK and its subdirectories can now be fully accessed (read and write) by the user user1 (resp. the users user1, user2, user3...) and for Windows XP or older also the administrator Admin.

Please note: directory names, administratornames or usernames which contain blanks, have to be embedded in quotation marks! If for example the username of the administrator is Carl Abraham and the username of user1 is George Mayer, you have to type for Windows XP for example:
CACLS c:\cogpack /T /E /G "Carl Abraham":F "George Mayer":F


up Top of page

Question 31:
My CD does not work, can you send me a new one?


Answer:
CDs can be damaged through transport or can have an error though being tested. In this case we will send you a replacement CD within 6 months after invoice date. However, we need the exact error message because oftenly the CD is not defect, but there are misunderstandings; e.g. somebody does not read the yellow installation note and believes that the CD should start automatically.

up Top of page

Question 32:
The exercise "Dictation" (and others) produces the error message "...file not found...". What shall I do?


Answer:
If COGPACK was only partially installed (compact or custom setup), the COGPACK CD has to be in the CD-ROM drive which was used for the installation (see menu File/Paths/WAV path), so that the the needed language files can be loaded.

up Top of page

Question 33:
The exercise "Geography c" (and others) does not work: City names are overwritten so that they can't be read anymore. What shall I do?


Answer:
Probably you have selected "high color" (16 bit) instead of "true color" (24 bit or 32 bit) for the Windows color settings.

You can change the color settings by:
Clicking the right mouse button on the destop background, then click on "Properties" and "Settings" (resp. the equivalent for your Windows version). Recommended resolutions are 640x480, 800x600, 1024x768 or 1280x1024. If your graphic adapter does not support "true color" ("high, 24bit" or "highest, 32bit") for the color setting, choose 256 colors.

up Top of page

Question 34:
The exercise "Connect" (and others) only reacts after clicking the mouse several times. What shall I do?


Answer:
Probably you have selected "high color" (16 bit) instead of "true color" (24 bit or 32 bit) for the Windows color settings.

You can change the color settings by:
Clicking the right mouse button on the destop background, then click on "Properties" and "Settings" (resp. the equivalent for your Windows version). Recommended resolutions are 640x480, 800x600, 1024x768 or 1280x1024. If your graphic adapter does not support "true color" ("high, 24bit" or "highest, 32bit") for the color setting, choose 256 colors.

up Top of page

Question 35:
Self created series from an older program version were transfered to the new COGPACK version. Now the exercise parameters do not match anymore. What to do?


Answer:
Since version 6.95 the parameter "khar" (hardware and execution properties) does not exist anymore in the series files. To adapt your old series please start menu File/Change series, choose your series and click on the button "edit".

The series file of your series will then be opened in the texteditor. Go to the line 11 that begins with "96". Delete the binary number that follows the number "96" together with the following comma. Save your changes and quit the texteditor.

Attention: The Janssen-Cilag-Version still has the parameter "khar" in its Olbrich series!

up Top of page

Question 36:
The exercises Piece-work, On-the-Road, Ball and Who-or-What:running words (resp. GuessWords:Word running letters in new COGPACK versions) produce problems with the color depth (message "This display card does not support ....". What to do??


Answer:
The exercises Piece-work, On-the-Road, Ball and Who-or-What:running words (resp. GuessWords:Word running letters in new COGPACK versions) are programmed with DirectX and 32 bit color depth is provided.
In rare cases it may happen, that this color depth is not supported by the graphic board of the PC and you will get an error message "This display card does not support ...".

In this case you can choose 8 or 16 bit instead of the recommended 32 bit for the DirectX exercises with the button "Bit-depth" in menu Options/Supervisor.

up Top of page

Question 37:
After installing COGPACK I get the error message "file failed to self-register" followed by one of these file names: Comcat.dll or OleAut32.dll. What to do?


Answer:
There is a problem with a runtime file. Close all running programs and start file msvbvm50.exe which you find in directory "VBRUN" on your COGPACK CD.

up Top of page

Question 38:
The exercises Calories, Inhabitants, Elements, Morse Code and Car-Symbols produce the error message "Wrong version of runtime-DLL" (or a similar message). What to do?


Answer:
There is a problem with a runtime file. Close all running programs and start file msvbvm50.exe which you find in directory "VBRUN" on your COGPACK CD.

up Top of page

Question 39:
The exercise Eyewitness produces the error message "switch-Form 50003 unexpected error" (or a similar message). What to do?


Answer:
There is a problem with file MCI32.OCX on your PC.
A new copy of file MCI32.OCX must be inserted and registered.

Procedure for Windows versions Windows 95/98/ME/NT/2000/XP:
Copy file mci32.ocx from directory "WIN" of your COGPACK CD to the directory C:\WINDOWS\SYSTEM32 of your PC.

Then you have to register the file. Click on Start, then on Execute. In the input box please enter:
regsvr32 c:\windows\system32\mci32.ocx

Procedure for Windows Vista, Windows 7, 8, 8.1:
A)Insert
32bit Windows version:
Copy the file mci32.ocx from directory "WIN" of your COGPACK CD to the directory C:\WINDOWS\SYSTEM32 of your PC.
64bit Windows version:
Copy the file mci32.ocx from directory "WIN" of your COGPACK CD to the directory C:\WINDOWS\SySWOW64 of your PC.

B) Register
Click on Start, in the input box at the bottom enter cmd,
click with the right mouse button on the program cmd resp. cmd.exe. Choose option "Run as administrator".

In the appearing command prompt please enter:
32bit Windows version
regsvr32 c:\windows\system32\mci32.ocx
64bit Windows version
regsvr32 c:\windows\SySWOW64\mci32.ocx

up Top of page

Question 40:
The exercises Color&Labels and Search produce the error message "unexpected error" (or a similar message). What to do?


Answer:
There is a problem with file COMDLG32.OCX or file COMCTL32.OCX on your PC.
A new copy of these files must be inserted and registered.

Procedure for Windows versions Windows 95/98/ME/NT/2000/XP:
Copy the files COMDLG32.OCX and COMCTL32.OCX from directory "WIN" of your COGPACK CD to the directory C:\WINDOWS\SYSTEM32 of your PC.

Then you have to register the files. Click on Start, then on Execute. In the input box please enter:
regsvr32 c:\windows\system32\comdlg32.ocx
regsvr32 c:\windows\system32\comctl32.ocx

Procedure for Windows Vista, Windows 7, 8, 8.1:
A)Insert
32bit Windows version:
Copy the files COMDLG32.OCX and COMCTL32.OCX from directory "WIN" of your COGPACK CD to the directory C:\WINDOWS\SYSTEM32 of your PC.
64bit Windows version:
Copy the files COMDLG32.OCX and COMCTL32.OCX from directory "WIN" of your COGPACK CD to the directory C:\WINDOWS\SySWOW64 of your PC.

B) Register
Click on Start, in the input box at the bottom enter cmd,
click with the right mouse button on the program cmd resp. cmd.exe. Choose option "Run as administrator".

In the appearing command prompt please enter:
32bit Windows version
regsvr32 c:\windows\system32\comdlg32.ocx
regsvr32 c:\windows\system32\comctl32.ocx
64bit Windows version
regsvr32 c:\windows\SySWOW64\comdlg32.ocx
regsvr32 c:\windows\SySWOW64\comctl32.ocx


up Top of page

Question 41:
Exercise "Who-or-What: alternatives o and p" produces the message "...component 'MCI32.OCX' not correctly registered: ...". What to do ?


Answer:
There is a problem with file MCI32.OCX on your PC.
A new copy of file MCI32.OCX must be inserted and registered.

Procedure for Windows versions Windows 95/98/ME/NT/2000/XP:
Copy file mci32.ocx from directory "WIN" of your COGPACK CD to the directory C:\WINDOWS\SYSTEM32 of your PC.

Then you have to register the file. Click on Start, then on Execute. In the input box please enter:
regsvr32 c:\windows\system32\mci32.ocx

Procedure for Windows Vista, Windows 7, 8, 8.1:
A)Insert
32bit Windows version:
Copy the file mci32.ocx from directory "WIN" of your COGPACK CD to the directory C:\WINDOWS\SYSTEM32 of your PC.
64bit Windows version:
Copy the file mci32.ocx from directory "WIN" of your COGPACK CD to the directory C:\WINDOWS\SySWOW64 of your PC.

B) Register
Click on Start, in the input box at the bottom enter cmd,
click with the right mouse button on the program cmd resp. cmd.exe. Choose option "Run as administrator".

In the appearing command prompt please enter:
32bit Windows version
regsvr32 c:\windows\system32\mci32.ocx
64bit Windows version
regsvr32 c:\windows\SySWOW64\mci32.ocx

up Top of page

Question 42:
How can I restore results which were saved earlier with menu File/Backup results?


Answer:
COGPACK version > 7.91:
The standard backup procedure (without anonymization) copies the three result databases GW.DBF, EW.DBF, SW.DBF without changing their names to a path, which you can choose. To use the backup copies of the three result databases instead of the current result databases, you only have to copy - e.g. with Windows Explorer - the three backup files of GW.DBF, EW.DBF, SW.DBF from the place where you stored them (e.g. diskette, USB-stick, directory on your PC) to the Result path of COGPACK (usually C:\COGPACK\RESULTS). Then the current result databases on the Result path are overwritten with the backup copies of the files GW.DBF, EW.DBF, SW.DBF.

Older COGPACK version:
The backup procedure produces a packed archive file named BB.LZH which contains the backup copies of the three result databases. You have to copy this archive file to the COGPACK directory and unpack the backup files. To unpack them, open a DOS box and enter the two commands:
cd C:\COGPACK
LHA.EXE e BB.LZH
("e" meaning extract).
The backup copies of the three result databases are named BGW.DBF, BEW.DBF, BSW.DBF. So you first have to rename them (e.g. with Windows Explorer) to GW.DBF, EW.DBF, SW.DBF and then move them to the Result path of COGPACK (usually C:\COGPACK\RESULTS). Then the current result databases on the Result path are overwritten with the backup copies of the files GW.DBF, EW.DBF, SW.DBF.

Note:
More information about the backup procedure you will find in the COGPACK help (menu Help/COGPACK help) in the description of the menu File/Backup results.

up Top of page

Question 43:
Where do I find the Personal Series?


Answer:
You will find Personal Series (they exist since version 6.0)
- until version 7.3 in \COGPACK\RESULTS\VV\personcode\SERIE,
- since version 7.4 in \COGPACK\SERIES\PS\personcode.
Where you have to substitute personcode by the actual personal code of a person.


up Top of page

Question 44:
What to do when I get the error message "SHLWAPI.DLL not found"?


Answer:
If you get the error message "SHLWAPI.DLL not found" please install an Internet Eplorer version >=4 which contains and installs SHLWAPI.DLL.

hoch Top of page

Question 45:
What to do when I get the message "You need a newer version of HHCTRL.OCX to be able to read this file"?


Answer:
If you get the message "You need a newer version of HHCTRL.OCX to be able to read this file" please install on your computer the file HHUPD.EXE which you find in directory "Divers" on the COGPACK CD.

hoch Top of page

Question 46:
The exercises Piece-work, On-the-Road, Ball, Who-or-What:running words (resp. GuessWords:Word running letters in new COGPACK versions) are running too quick or too slow. What to do?


Answer:
Please use the button "Tuning" in menu Options/Supervisor. This will adapt the speed to your graphic.

hoch Top of page

Question 47:
Sometimes the COGPACK database menus (e.g. menu Results/Gvalues) ask for a codepage. What to do?


Answer:
The COGPACK database editor needs a codepage identifier in the header of the database. If the database was edited with a different editor, this identifier might not exist any more. Then the COGPACK database editor asks for a codepage. Please select "All" for platform and "850" for Codepage.

hoch Top of page

Question 48:
Setup of COGPACK under Windows 95,98 or ME produces the Warning "File(s) failed to self-register. C:\WINDOWS\SYSTEM\Unibox10.ocx;C:\WINDOWS\SYSTEM\Unibox12.ocx" followed by an error message "_ins5576 ...". What to do?


Answer:
This warning and error message can occur during Setup of version 7.999 under Windows 95,98 or ME due to an error of the Setup procedure. The warning and error message doesn't affect the installation of COGPACK. You only have to click the "OK" button in the dialog box with the warning and click the "close" button in the following error message box. Then COGPACK is installed without problems on your computer.

up Top of page

Question 49:
The COGPACK setup program doesn't start. What to do?


Answer:
If the COGPACK setup program doesn't start, this problem may be caused by an active firewall. Please switch off the firewall. And/or you may have to switch off your anti-virus program.

up Top of page

Question 51:
In some menus the help button does not work resp. suddenly does not work anymore. What to do?


Answer:
Open a DOS-Box and change the directory to the COGPACK main directory; usually this is the directory C:\Cogpack.

Then enter:

foxhhelp /regserver

The file which is necessary to display the help pages in some of the menus is now correctly registered (again).

up Top of page

Question 52:
I updated my COGPACK version 7.3 or older with a new COGPACK version. Now the new COGPACK version does not find the personal series that were started under the old version. What to do?


Answer:
The personal series in COGPACK are stored
- until version 7.3 in \COGPACK\RESULTS\VV\personcode with filename SERIE,
- since version 7.4 in \COGPACK\SERIES\PS\ with filename personcode.
Where you have to substitute personcode by the actual personal code of a person.

If the personal series that were started under the old version shall be continued under the new version, you have to rename the series files of the personal series and copy them to the folder that is now used for personal series in COGPACK. If you updated with a COGPACK version 8.x the answer to question 53 also has to be regarded.

hoch Top of page

Question 53:
I transferred self created series from an older program version to the new COGPACK version (>= 8.0). Now some of the tasks are wrong. What to do?


Answer:
Since COGPACK version 8.0 some exercise alternatives of exercise WHO-OR-WHAT are relocated or transferred to another exercise. Therefore the respective settings in the series file must be adjusted so that your self created series work properly again. In menu File/Change series you can open the series file of your series in the text editor with the button "edit". Please control the pairs of figures in the file and if necessary make the following substitutions:

Figures     substitute with
9,1 3,4
9,2 3,5
9,3 3,6
9,12 9,16
9,13 2,13
9,14 2,14
9,15 9,12
9,16 9,13

hoch Top of page

Question 54:
In exercises Search, Quantity, Percent, Reaction or Keys I get the error message "... 6such.exe ... file not found". What to do?


Answer:
If you use the antivirus software AVIRA AntiVir this may have caused the problem. The antivirus software AntiVir wrongly detects a virus in file 6such.exe and denies access to this file. We contacted AVIRA, the producer of the software AntiVir, about the problem. They confirmed that it is a false diagnosis and promised to revise their software to solve the problem.

If AntiVir denies access to the file 6such.exe, you have to switch off AntiVir before starting COGPACK. Please make sure that the file 6such.exe still exists in the COGPACK main directory. If not, copy the file 6such.exe from the COGPACK CD to the COGPACK main directory.

hoch Top of page

Question 55:
The antivirus software AVIRA AntiVir produces a message "File 6such.exe contains a virus 'TR/Crypt.XPACK.Gen' [trojan] (or a similar message)". What to do?


Answer:
There is no virus in file 6such.exe on the COGPACK CD. The antivirus software AntiVir wrongly detects a virus in file 6such.exe and denies access to this file. We contacted AVIRA, the producer of the software AntiVir, about the problem. They confirmed that it is a false diagnosis and promised to revise their software to prevent further false diagnosis concerning this file.

Until AntiVir is updated and no longer produces this false diagnosis, you must switch off AntiVir before installing COGPACK.

If AntiVir produces this false diagnosis at a later date after installing COGPACK, please make sure that the access to file 6such.exe is not denied.

hoch Top of page

Question 56:
There are problems with spoken alternatives of exercises Comparisons, Memory, Information - e.g. parts of words are missing. What to do?


Answer:
In COGPACK versions 8.0 - 8.15 under Windows XP SP2/SP3 or Windows Vista with some sound card - driver combinations there may be problems with the MP3-soundfiles for the spoken alternatives of exercises Comparisons, Memory, Information (e.g. parts of words are missing). In this case WAV-soundfiles have to be used for the exercises instead of the MP3-files. Furthermore the itemlists have to be changed accordingly. You can download the WAV-soundfiles and the new itemlists in a zip-archive-file for the english and the german language on the page bug fixes. If you need more languages please contact marker software.

hoch Top of page

Question 57:
Under Windows Vista sometimes graphics problems occur, e.g. with exercises Borders and PieSegments. What to do?


Answer:
Under Windows Vista in some cases COGPACK graphics need the color scheme "Aero" to be displayed correctly. To activate this color scheme:

Right-click on the desktop and choose "Personalize". Click the "Window Color and Appearance" link. Then in the next screen, click the link near the bottom for "Open classic appearance properties for more color options". In the color scheme list select "Windows Aero" and click on the "Apply" button.

If "Windows Aero" is not offered in the color scheme list, your system does not fulfill the requirements for Aero (e.g. Aero is not offered in the Vista Home Basic version).

hoch Top of page

Question 58:
Under Windows 7 sometimes graphics problems occur, e.g. with exercise Memory. What to do?


Answer:
Under Windows 7 in some cases COGPACK graphics are only displayed correctly, if the theme "Aero" is deactivated. To deactivate this theme:

Open Theme Settings by clicking the "Start" button, clicking "Control Panel", clicking "Appearance and Personalization", clicking "Personalization", and then clicking "Theme". Under Theme, select the "Windows Classic" theme in the drop-down list, and then click "OK".

hoch Top of page

Question 59:
Setup of COGPACK produces the error message "Setup Error 432: Setup has detected that uninstall shield is in use ...". What to do?


Answer:
In some cases this error may occur under Windows Vista in combination with a certain antivirus-software (e.g. Kaspersky). Usually this problem is caused by a lack of administrator rights.

Sometimes the following course of action solves the problem:
Deactivate your antivirus-software temporarily for the installation. Start the Windows Explorer and search the file setup.exe on the COGPACK-CD. Right-click the file setup.exe and choose "Run As Administrator". Then follow the displayed instructions.

If this procedure has not been successful, the Administrator account in Vista needs to be activated and you have to log on as Administrator before installing COGPACK. In Windows Vista the Administrator account is disabled and hidden by default.

Windows Vista Business:
In Windows Vista Business you can activate the Administrator in the User accounts control as follows:
Open the control panel and select System and Maintenance.
Scroll to the bottom of the page and select Administrative Tools.
In the new window open Computer Management.
From there open System Tools.
Now open Local Users and Groups.
And finally open Users.
Right click on the account named Administrator and select Properties.
There is a series of tick boxes in the lower half of the properties window. Deselect the one saying "Account Is Disabled".

Then you have to restart the computer and log on as Administrator before installing COGPACK. Furthermore please deactivate your antivirus-software temporarily for the installation.

Windows Vista Home:
The only way to activate the Administrator account in Vista Home is via commandline commands. Unfortunately this procedure cannot be described here.

hoch Top of page

Question 60:
Under Windows 95, 98 or ME an error message occurs when the COGPACK text editor CEdit is started. What to do?


Answer:
The new COGPACK text editor CEDIT does not run under Windows 95, 98 or ME. You have to use an older version: Your COGPACK CD contains a folder "CEditW95_98". Please copy the two files "CEdit.exe" and "CEdit_D.dll" from this folder into the main COGPACK folder of your computer, thus overwriting the existing files with the same name.

hoch Top of page

Question 61:
Problems with viewing COGPACK Help files across the network. Mostly the help file will appear, but instead of the topic text you will see an error message like "this page cannot be displayed" or "Navigation to the webpage was canceled". Sometimes an error message like "File could not be opened: (...) CHELPUS.chm" is displayed. What to do?


Answer:
It is no longer easily possible to display the COGPACK Help in a network. This problem is caused by Microsoft, thus marker software cannot solve it. Microsoft recently released a security patch (Update KB896358) that makes it impossible to view help files (.CHM files) that are stored on a network drive.

More detailled information including "workarounds" to fix the problem (not tested by marker software) you can find here:
Microsoft Help & Support 896054
Microsoft Help & Support 896358
Microsoft Help & Support 892675

hoch Top of page

Question 63:
The exercises Piece-work, On-the-Road, Ball and Who-or-What:running words (resp. GuessWords:Word running letters in new COGPACK versions) do not work properly; for example: one cannot read the questions in On-the-Road. What to do?


Answer:
These exercises may not work properly with some recent NVIDIA GeForce GPUs and Intel HD Graphics. A workaround will presumably be available in spring 2012.

up Top of page

Question 64:
When starting an exercise I get a message similar to the following: "MCI32.OCX not correctly registered: ..." - this could also apply to another .ocx file. What to do?


Answer:
The named *.OCX file must be inserted and registered.

Procedure for Windows versions Windows 95/98/ME/NT/2000/XP:
Copy the required .ocx file (e.g. mci32.ocx) from directory "WIN" of your COGPACK CD to the directory C:\WINDOWS\SYSTEM32 of your PC.

Then you have to register the file. Click on Start, then on Execute. In the input box please enter:
regsvr32 c:\windows\system32\mci32.ocx (resp. the name of the required .ocx file)

Procedure for Windows Vista, Windows 7, 8, 8.1:
A)Insert
32bit Windows version:
Copy the required .ocx file (e.g. mci32.ocx) from directory "WIN" of your COGPACK CD to the directory C:\WINDOWS\SYSTEM32 of your PC.
64bit Windows version:
Copy the required .ocx file (e.g. mci32.ocx) from directory "WIN" of your COGPACK CD to the directory C:\WINDOWS\SySWOW64 of your PC.

B) Register
Click on Start, in the input box at the bottom enter cmd,
click with the right mouse button on the program cmd resp. cmd.exe. Choose option "Run as administrator".

In the appearing command prompt please enter:
32bit Windows version
regsvr32 c:\windows\system32\mci32.ocx (resp. the name of the required .ocx file)
64bit Windows version
regsvr32 c:\windows\SySWOW64\mci32.ocx (resp. the name of the required .ocx file)


hoch Top of page

Question 65:
The installation of COGPACK quits with the error code 132. What to do?


Answer:
If the antivirus software avast is used, the installation of COGPACK may abort with different error messages.
Deactivate the antivirus scanner during the installation.

up Top of page